Alert

FAQs

What is the patient portal?

A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Patients can use the Patient Portal to view, download, and transmit their health information and to send secure messages to their provider.  You can access the Patient Portal at any using the link at the top of this (the Beebe Medical Group) website.

Create A Patient Portal Account Here

 

How do I make an urgent appointment?

To make an urgent (same-day) appointment, please call your provider’s office number. All primary care physicians hold same-day appointments open for urgent patient needs. Most specialty providers have availability for emergent issues.

 

How do I make a follow-up appointment?

You may send an appointment request through your patient portal to your provider’s office or dial their direct office number.

 

How can I reschedule an appointment?

You may send an appointment reschedule request through your patient portal to your provider’s office, dial their direct office number, or when you get your appointment reminder call, press option 2 to alert office staff you would like to reschedule.

 

How do I request a refill of my medications?

You may send a refill request through your patient portal to your prescribing provider or dial their direct office number to request a refill. Please make sure to specify the pharmacy name and location of where you wish your refill to be sent. 

 

How do I ask my provider an urgent question?

Please dial the direct office number and ask to speak to a clinical support team member (nurse or MA).  This person will relay the information directly to your provider. Either the provider will contact you directly or instruct the clinical support team member on how to best assist you.

 

How do I ask my provider a non-urgent question?

You may send a message directly to your provider via your patient portal. Non-urgent questions are usually answered within 48 business hours. Or, you may dial the direct office number and leave a message with the clinical support team.

 

How do I get forms filled out by my provider?

Please bring your form to your appointment in order to have the appropriate information filled in. If you forget your form at the time of your visit, mention it to the clinical support team member who assists you to the examination room as there is a possibility we may have the form in our office. If you need a form filled out and do not have an upcoming appointment, please dial the direct office number and ask if you need to schedule an appointment to have the form completed accurately or if it is acceptable to drop the form off at the office to be picked up at a later date. 

 

How do I get in touch with my provider after office hours?

Always dial the provider’s direct office number. Even when the provider is not in the office the number will go to an answering service that will place you in contact with a licensed provider 24/7 to assist you.

 

How can I get copies of my test results?

You can request your provider to publish them to your patient portal or request a printed copy to be picked up in the office.

 

How can I get a list of my medications?

You may access your medication list from your patient portal at any time. While in the office, you may also request a list be printed to take with you.

 

How can I get a list of my immunizations?

You may access your immunization list from your patient portal at any time. While in the office, you may also request a list be printed to take with you.

 

How often will I need to fill out and sign patient paperwork?

You will need to fill out appropriate patient paperwork (Examples: HIPPA, Authorization to treat, etcetera) when you are a new patient to your provider and then only once yearly. However, at every visit, you will be asked to verify your demographic and insurance information.  Good News: All Beebe Medical Group (BMG) providers, at all of our locations, use the same paperwork.  As long as you are seeing a BMG provider you will only need to complete the paperwork at one location.